We are an online store only, and do not have a physical store front or catalogue. The best way to contact us is via email, but if you prefer you can call Toll Free 1-866-485-0146.

Payment Options

We accept American Express, Visa, Discover and MasterCard. Credit card payments are processed through industry standard secure servers, but if you prefer to order off-line you may contact us directly, or call 1-866-485-0146 (toll free) to order by phone..

Security

All orders taken on Custom Knits for Baby.com are 100% secure and protected by 128 bit secured socket layer which is highest standard for online ordering. Our Store is hosted on Godaddy.com and our cart is secured thru Authorize.Net Servers and thus all your personal information including credit card info is fully secure. We never store any of you credit card information on our site.

Shipping Policy

Orders are shipped via USPS Priority Mail. A flat rate shipping charge of $6.95 will be applied to each order shipped to locations within the USA. Overseas orders will be charged the appropriate amount when it has been determined. All of our items are custom knit. We strive to ship orders within 3 weeks of receipt and let the customer know via email exactly when it has been shipped.

If you need a gift by a specific date please note that date on your order. Indicate the date needed and we will do our best to accommodate you. There may be times when shipping has to be upgraded to expedite the delivery of your RUSH order. You will be advised of this by email before the change takes place.

Return of Merchandise

If you are not completely satisfied with your purchase it may be returned within 14 days, unused and in original condition, for a complete refund, (excluding shipping charges). Personalized items are only returnable if defective. If an item is ordered incorrectly by the purchaser we will remake the sweater for a nominal labor and materials charge of $25.00.

Gift Wrapping

FREE gift wrapping! Your gift will be wrapped in occasion appropriate paper with a gender appropriate bow, and a free occasion appropriate gift card with your personalized message. You can record your message at checkout.

Gift Certificates & Coupons

Gift certificates and coupons may be redeemed by using appropriate coupon codes upon checkout.

Contact Info

All of our sweaters and gifts are custom knit in the USA on home knitting machines. We stand behind all of our products. We welcome your questions and comments. Don't see what you want? Contact us and we will do whatever we can to accommodate your request.

Custom Knits for Baby
121 Delay Road
Harwinton, CT 06791
1-866-485-0146 (toll free)
info@customknitsforbaby.com